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Webcast Live Webcast: Closing the Deal: Online Presentations That Result in Higher Sales Closing deals is an art form. You've got to know your prospects, understand their concerns and speak their language. How do you accomplish this in order to make the sale?...

Tags: citrix systems inc., prospect, sales, sales force management, sales strategy

Sponsored by: Citrix Online
Date: August 2008
Citrix Online
White Paper Document Process Automation for customer orders: A new performance perspective The Document Process Automation (DPA) market covers solutions for reducing the use of paper in order management processes or in company communications. This ID...

Tags: Esker S.A., Order Management, Performance, Process Automation

Sponsored by: Esker
Date: November 2007
Esker
White Paper Intelligent Document Automation to Increase Purchasing Process Efficiency with ERP Systems For many organizations running packaged enterprise resource planning (ERP) solutions from SAP, Oracle, PeopleSoft, JD Edwards and other vendors, purchasing processes stil...

Tags: Automation, Enterprise Resource Planning (ERP), Enterprise Software, ERP, ERP System

Sponsored by: Esker
Date: October 2007
Esker
White Paper How to simplify the IT infrastructure with end-to-end automation of document processes Businesses continue to face rising pressure to cut costs and increase profitability while also improving customer satisfaction and partner relations through efficient com...

Tags: Automation, Business Structures, Esker S.A., Finance, Information Technology

Sponsored by: Esker
Date: October 2007
Esker
White Paper 9 Critical Reasons to Automate Performance Management More and more, small and mid-sized companies are enjoying huge time and cost-saving benefits from automating their performance management and review processes. ...

Tags: Business Intelligence, Data Management, Enterprise Software, Human Resources, Performance

Sponsored by: SuccessFactors, Inc.
Date: November 2007
SuccessFactors, Inc.
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Webcast Live Webcast: Growing Your Business with CRM Smart business owners and executives already understand the importance of customer service to the long-term success of their business, but many fall short when it comes t...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Customer Service, Enterprise Software

Sponsored by: BNET
Date: September 2008
BNET
Training UCCXA - Cisco Unified Contact Center Express Advanced Instantly save $400 off the standard course price when you register on TechRepublic or ZDNet! Offer ends August 22, 2008.View Availab...

Tags: Best Practice, Server, Recorder, Pod, It Operations

Sponsored by: Global Knowledge
Date: January 2008
Global Knowledge
White Paper How to simplify the IT infrastructure with end-to-end automation of document processes Businesses continue to face rising pressure to cut costs and increase profitability while also improving customer satisfaction and partner relations through efficient com...

Tags: Automation, Business Structures, Esker S.A., Finance, Information Technology

Sponsored by: Esker
Date: October 2007
Esker
White Paper TechRepublic Resource Guide: Everything you need to know about Customer Relationship Management (CRM) This TechRepublic Resource Guide offers up the top 10+ tips everyone needs to know about Customer Relationship Management and how to provide great customer service. This ...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Inside CRM

Sponsored by: TechRepublic
Date: July 2008
TechRepublic
White Paper TechRepublic Resource Guide: How well are you meeting your customers needs? To ensure that your relationship with clients doesn't go from content to contentious, it's worthwhile to periodically determine how well your firm is meeting their needs....

Tags: Inside CRM, Marketing, Marketing Research, TechRepublic Inc.

Sponsored by: TechRepublic
Date: July 2008
TechRepublic
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White Paper TechRepublic Resource Guide: A firsthand look at successful CRM implementation CRM has become a key business paradigm for organizations seeking to cultivate and expand their customer relationships, but many implementations fail because of misconcept...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing

Sponsored by: TechRepublic
Date: July 2008
TechRepublic
White Paper Sales Force Automation Comparison Guide Businesses of all sizes can benefit by automating all aspect of their sales processes with an SFA (Sales Force Automation) solution. But due to the sheer number of featur...

Tags: CRM, SFA, Sales Strategy, Sales Force Management, Sales Force Automation (SFA)

Sponsored by: Inside CRM
Date: May 2008
Inside CRM
White Paper On-Premise CRM Comparison Guide If your business needs the flexibility offered by an in-house CRM system, your first step should be to research offerings from some of the industry's biggest vendors. Fin...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing

Sponsored by: Inside CRM
Date: May 2008
Inside CRM
Case Study Microsoft Dynamics CRM Online - ProCurve Networking by HP Case Study ProCurve Networking by HP, the networking hardware division of Hewlett-Packard, is the number two Ethernet switching vendor in the world, with nearly four times the marke...

Tags: CRM, Enterprise Software, HP ProCurve, Microsoft Corp., Microsoft Dynamics

Sponsored by: Microsoft
Date: May 2008
Microsoft
Case Study Microsoft Dynamics CRM Online - 1888-TRASHIT! Case Study 1-888-TRASH-IT! wanted a CRM system that could capture, share, and use customer data specific to the company's operations to improve customer acquisition and retention. C...

Tags: Advertising & Promotion, Microsoft Dynamics CRM, Microsoft Dynamics, Microsoft Corp., Marketing

Sponsored by: Microsoft
Date: April 2008
Microsoft
Case Study Microsoft Dynamics CRM Online - The Linc Group Case Study The Linc Group is an international company that provides infrastructure and technical services to commercial and industrial facility clients. As a service business, build...

Tags: Advertising & Promotion, Microsoft Dynamics CRM, Microsoft Dynamics, Microsoft Corp., Marketing

Sponsored by: Microsoft
Date: April 2008
Microsoft
Case Study Microsoft Dynamics CRM Online - The Norris Group Case Study At California-based real estate firm The Norris Group, ten years of customer history and order data were held by an online e-mail marketing vendor. New anti-spamming rest...

Tags: Business Operations, Online Communications, Microsoft Dynamics CRM, Microsoft Dynamics, Microsoft Corp.

Sponsored by: Microsoft
Date: April 2008
Microsoft
White Paper Microsoft Dynamics CRM 4.0: Performance and Scalability - Database Scalability for the Enterprise Microsoft Dynamics CRM 4.0 demonstrated its ability to scale to support the needs of an enterprise organization with a very large customer service database. In a test bas...

Tags: Customer Relationship Management (CRM), Software, Scalability, Product Marketing, Performance

Sponsored by: Microsoft
Date: March 2008
Microsoft
White Paper Microsoft Dynamics CRM 4.0: Performance and Scalability - Bandwidth Utilization Improvements Microsoft Dynamics CRM business software is designed to help enterprise organizations achieve a 360-degree view of their customers across marketing, sales, and service. E...

Tags: Microsoft Corp., Microsoft Dynamics, Microsoft Dynamics CRM, Network, Performance

Sponsored by: Microsoft
Date: March 2008
Microsoft
White Paper Microsoft Dynamics CRM 4.0: Enterprise Performance and Scalability Microsoft Dynamics CRM 4.0 is designed to help enterprise organizations attain a 360-degree view of customers, achieve reliable user adoption, adapt quickly to business c...

Tags: Human Resources, Microsoft Corp., Microsoft Dynamics, Microsoft Dynamics CRM, Microsoft Dynamics CRM 4.0

Sponsored by: Microsoft
Date: March 2008
Microsoft
White Paper Microsoft Dynamics CRM 4.0: Performance and Scalability - User Scalability for the Enterprise Microsoft Dynamics CRM 4.0 is designed to help enterprise organizations attain a 360-degree view of customers, achieve reliable user adoption, adapt quickly to business c...

Tags: Human Resources, Microsoft Corp., Microsoft Dynamics, Microsoft Dynamics CRM, Microsoft Dynamics CRM 4.0

Sponsored by: Microsoft
Date: February 2008
Microsoft
White Paper Yankee Group: Software as a Service Dramatically Improves CRM Success This Yankee Group report uncovers the voice of enterprise users so that companies can buck the CRM failure rate with a clear understanding of how new on-demand services a...

Tags: Advertising & Promotion, Software-as-a-service, Software As A Service (SaaS), Software, Sales Strategy

Sponsored by: Oracle
Date: February 2008
Oracle
Resource Center The wrong ERP system can be costly: Time for a check-up Enterprise Resource Management is crucial to the efficiency and productivity of any corporation. But many companies don't have ERP systems that can keep up with their con...

Tags: Enterprise Resource Management, Enterprise Resource Planning (ERP), Enterprise Software, ERP, ERP System

Sponsored by: IBM
Date: January 2008
IBM
Resource Center Find out how to "Wow" the customer while managing costs Current bank trends indicate profit margins are flat. Retaining top bank customers is becoming harder and harder. Is your financial institution ready to buck this trend? ...

Tags: Bank, Financial Company, Financial Services, IBM Corp.

Sponsored by: IBM
Date: January 2008
IBM
White Paper Taking On Demand CRM Integration to the Next Level This white paper discusses current integration challenges facing businesses with mixed deployments and presents Oracle's vision and solution for comprehensive integration...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Integration

Sponsored by: Oracle
Date: September 2007
Oracle
White Paper Choosing the Best CRM for Your Organization CRM buyers now have a wealth of deployment options available to them, providing unprecedented flexibility, cost-efficiency and business value. This gives organizations th...

Tags: Advertising & Promotion, Application Integration, CRM, Customer Relationship Management (CRM), Enterprise Software

Sponsored by: Oracle
Date: August 2007
Oracle
White Paper CRM Your Salespeople Will Love This white paper provides a brief overview of documented CRM successes to indicate why it's so important, discusses CRM adoption problems in general, then presents a deta...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing

Sponsored by: Oracle
Date: August 2007
Oracle
White Paper Hosted CRM Buyer's Guide Learn what a Hosted CRM system can do for you and understand what issues you should consider during your decision-making process. In the market for a CR...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Hosted CRM

Sponsored by: Inside CRM
Date: July 2007
Inside CRM
White Paper Sales lagging behind? Learn how 200 best-in-class companies stay ahead Longer sales cycles and declining sales productivity are changing the way processes are handled and transactions are made. This Aberdeen Group white paper can help. It su...

Tags: Sales, Sales Force Management, Sales Strategy

Sponsored by: IBM
Date: July 2007
IBM
Presentation IP Connections Create the Bank Branch of the Future Rethink the way you reach your customers. Watch this IBM ForwardView Webshow to see how converged networking unifies voice, video, and data communications. You'll also le...

Tags: Corporate Communications, Product Marketing, Networking, Marketing, Management

Sponsored by: IBM
Date: May 2007
IBM
White Paper Accelerate Sales Velocity Inconsistent sales processes. Inaccessibility to the right information. Low sales productivity. Inaccurate sales forecasts. These are a few of the many symptoms of poor p...

Tags: Oracle Corp., Sales, Sales Force Management, Sales Strategy

Sponsored by: Oracle
Date: April 2007
Oracle
White Paper Microsoft Dynamics: Enabling Real-World SOA to connect your business vision with software Microsoft Dynamics has made investments in Web services and other Service Oriented Architecture (SOA) technologies across our product lines to help customers take a "Real...

Tags: Enterprise Software, Vision, Software, Service-Oriented Architecture (SOA), Productivity

Sponsored by: Microsoft
Date: March 2007
Microsoft
White Paper Microsoft Dynamics RoleTailored Interface Business Productivity Microsoft believes that the key to helping businesses become more agile and productive in the global economy is to empower individual workers -- giving them tools that im...

Tags: Business Operations, Strategy, Strategic Planning, Research & Development, Productivity

Sponsored by: Microsoft
Date: March 2007
Microsoft
White Paper No More Limits: On Demand CRM Goes Strategic On demand is fast evolving into a more strategic, more capable CRM technology option. Today you can have the best of both worlds: a cost-friendly, easy-to-use solution wi...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing

Sponsored by: Oracle
Date: February 2007
Oracle
White Paper Hosted CRM Vendor Comparison Guide Hosted CRM solutions make up a sizable portion of the growing CRM market. This guide breaks down the major players (Salesforce.com, RightNow Technologies, NetSuite, and O...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Hosted CRM

Sponsored by: Inside CRM
Date: January 2007
Inside CRM
White Paper Retail opportunities in a world of extremes: Understanding today's teens and boomers To provide insight into today's marketplace, research was conducted to examine the tendencies of two diverse segments of shoppers - baby boomers and teens. The results re...

Tags: IBM Corp., Teen

Sponsored by: IBM
Date: January 2007
IBM
White Paper CRM On Demand Best Practice: Delivering Actionable Insight Into Sales Sales analytics allows users to proactively and continually improve their performance by providing every member of the sales organization with the information and insight...

Tags: Best Practice, CRM, Sales, Sales Analytic, Sales Force Management

Sponsored by: Oracle
Date: January 2007
Oracle
White Paper Turning shoppers into advocates: The customer focused retail enterprise Today's marketplace faces unprecedented diversity, fragmentation of consumer values, and information transparency. These circumstances make it harder than ever to achieve...

Tags: Brand, Branding, Marketing

Sponsored by: IBM
Date: December 2006
IBM
White Paper Replicate Sales Success: Clone Your Star Salespeople If you could clone your top sales rep, would you? Find out how, in this short brief from Oracle that outlines the surefire steps and tools to achieve measurable increases...

Tags: Oracle Corp., Sales, Sales Force Management, Sales Strategy

Sponsored by: Oracle
Date: September 2006
Oracle
White Paper IBM Institute for Business Value: Healthcare 2015: Win-win or lose-lose? A portrait and a path to successful transformation Cost, quality, and access issues continue to plague our healthcare system. When these issues are combined with new drivers that fundamentally change the healthcare envir...

Tags: Benefits, Enterprise Software, Health Care, Healthcare, Healthcare System

Sponsored by: IBM
Date: September 2006
IBM
White Paper Buyer's guide: IBM customer experience solutions for midsize business Customers are at the core of your business. To be competitive in today's marketplace, growing businesses must not only attract new customers but they must build customer ...

Tags: Advertising & Promotion, Buyer, Customer Relationship Management (CRM), Enterprise Software, IBM Corp.

Sponsored by: IBM
Date: September 2006
IBM
White Paper Insurance 2020: Innovating beyond old models Insurance companies will soon face endless opportunities for growth. But are current technologies capable of handling the potential for new business? The IBM Institute fo...

Tags: Business Operations, Corporate Insurance, Finance, Financial Planning, IBM Corp.

Sponsored by: IBM
Date: August 2006
IBM
White Paper The Customer Focused Contact Center Call it what you will - the contact center or call center, customer service, or 1-800 number is a critical area where the customers experience and attitude towards the co...

Tags: Call Centers, Contact Center, Customer Relationship Management (CRM), Enterprise Software, It Operations

Sponsored by: IBM
Date: August 2006
IBM
White Paper Aberdeen Group: Achieving More Value From Enterprise Applications Moving information between business applications such as ERP often requires custom programming, which diverts time and attention from high business value projects, and de...

Tags: Aberdeen Group Inc., Tools & Techniques, Software, SOA, Service-Oriented Architecture (SOA)

Sponsored by: IBM
Date: May 2006
IBM
White Paper IBM: Patient-centric: the 21st Century prescription for healthcare Throughout the industrialized world, healthcare systems are in crisis. Aging populations and skyrocketing costs are putting unprecedented financial and organizational pr...

Tags: Benefits, Enterprise Software, Health Care, Healthcare, Human Resources

Sponsored by: IBM
Date: May 2006
IBM

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